Freshworks is an organization that is constantly evolving to add value to the service and business industry by enhancing the quality of interactive experiences between customers and employees.

The technology experiences that today’s workforce enjoys in personal lives has raised the bar for IT organizations to achieve in their workplace.

Effectively using your tech to promote employee experience and engagement is going to be the game-changer for the future.

With this in mind, let’s look at how several thought leaders think IT should change for the better in 2021.